Legal

Privacy Policy

Effective January 2026. Applies to valen.watch and all orders placed with Valen Timepieces Co.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit valen.watch or place an order. By using our site, you agree to the practices described here.

Information We Collect

We collect information you give us and information gathered automatically as you browse:

Contact & order details — name, email, phone, and shipping address.
Payment information — processed securely by our payment provider; we do not store your credit card.
Device & usage data — IP address, browser type, and pages viewed, collected through cookies and similar technologies.

How We Use Your Information

To process, fulfil, and deliver your orders and provide customer support
To send order updates and, with your consent, marketing communications
To prevent fraud, secure our store, and meet our legal obligations
To improve our products and your shopping experience

How We Store & Protect Your Data

Your information is stored on secure servers provided by our commerce platform, Shopify, and is kept only as long as necessary for the purposes above or as required by law. We apply appropriate safeguards to protect it.

Sharing With Third Parties

We do not sell your personal information. We share it only with trusted providers who help us run our store, and only as needed to serve you:

Shopify — our e-commerce and hosting platform
Payment processors — to handle transactions securely
Shipping carriers — to deliver your order

Cookies & Tracking

We use cookies for essential site functionality, analytics, and — where permitted — advertising. You can manage cookies through your browser settings or our cookie banner.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port your data, and to object to or restrict certain processing. Residents of the EEA and UK (GDPR) and California (CCPA/CPRA) have additional rights, including the right to opt out of the sale or sharing of personal information. To exercise any right, email us. support@valen.watch.