Fantastic Owner and Customer Service. When I received the watch it was losing 2 hours per day and the hairspring didn't look like it was oscillating properly to me. I contacted customer service, and Mathias, the owner, responded to me within a day. He was going to have the watch serviced, or send me a complete balance to fix it myself if I had the ability. Before sending me the part, he recommended I try to demagnetize the watch because it could have been exposed to something during its long shipping trip. I did demagnetize the watch and the hairspring function was fixed immediately. The watch keeps perfect time. I had several emails with Mathias and he could not have been more responsive and helpful. Aside from my interactions with a great owner, the watch itself is fantastic. The case, band, and crystal look and feel amazing in person. The weight of the watch is perfect. It has the feeling and look of quality way above the price point. I have several watches that cost much more than this one, but this has become my favorite. In a sometimes sketchy online world, it is nice to deal with such a standup company. I will not hesitate to purchase from Valen again and again. I wish I could give them more stars.